Guest Service Agent / Associate

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Guest Service Agent / Associate

Work Places
:
Hilton Mississauga Meadowvale
6750 Mississauga Street
Mississauga L5N 2L3

A Visitor Service Agent offers reception providers for Company to contribute to an total distinctive expertise from check-in by way of check-out and full audits, as required.

What is going to I be doing?

As Visitor Service Agent, you’ll serve on the Entrance Workplace Crew, to supply providers for Company to contribute to an total distinctive expertise from check-in by way of check-out and full audits, as required. A Visitor Service Agent really influences the primary impressions of our Company and, subsequently, are chargeable for performing the next duties to the best requirements:
Obtain optimistic outcomes from Visitor queries in a well timed and environment friendly method
Guarantee an environment friendly reception expertise for Company, together with verify in/out, and full audit procedures, as required
Be certain that the Visitor Service Supervisor is stored totally conscious of any related suggestions from friends and, or, different departments
Display a excessive stage of customer support always
Attend applicable coaching programs, when required, and help with the Night time Crew’s coaching and improvement efforts
Display a information of resort room classes, room charges, packages, promotions and different basic product information essential to carry out day by day duties
Maximize room occupancy and use up-selling methods to advertise resort providers and services
Use the right procedures concerning the acceptance of foreign currency echange, bank cards and money in accordance with the resort credit score coverage
Adjust to resort safety, hearth rules and all well being and security laws
Act in accordance with insurance policies and procedures when working with entrance of home gear and property administration methods
Observe firm model requirements
Help different departments, as obligatory
What are we on the lookout for?

Visitor Service Brokers serving Hilton manufacturers are at all times engaged on behalf of our Company and dealing with different Crew Members. To efficiently fill this function, it is best to preserve the perspective, behaviours, expertise, and values that observe:
Earlier expertise in a customer-focused trade
Constructive perspective and good communication expertise
Dedication to delivering a excessive stage of customer support
Glorious grooming requirements
Calm, environment friendly, and arranged with nice consideration to element
Means to multi-task whereas sustaining a optimistic perspective when working with a Visitor
Skilled method with an emphasis on hospitality and visitor service
Means to work by yourself and as a part of a crew
Competent stage of IT proficiency
It might be advantageous on this place so that you can display the next capabilities and distinctions:
Earlier expertise in money dealing with
Entrance Workplace/Concierge expertise within the resort, leisure, and/or leisure sectors
Battle decision expertise

What is going to it’s prefer to work for Hilton?

Hilton is the main international hospitality firm, spanning the lodging sector from luxurious full-service motels and resorts to extended-stay suites and mid-priced motels. For practically a century, Hilton has provided enterprise and leisure vacationers the best in lodging, service, facilities and worth. Hilton is devoted to persevering with its custom of offering distinctive visitor experiences throughout its international manufacturers . Our imaginative and prescient “to fill the earth with the sunshine and heat of hospitality” unites us as a crew to create exceptional hospitality experiences world wide day-after-day. And, our wonderful Crew Members are on the coronary heart of all of it!

Hilton Mississauga welcomes and encourages purposes from individuals with disabilities. Lodging is obtainable on request for all candidates participating in all points of the choice course of.

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